Pankiman

Account and data deletion

This page explains how to delete your Pankiman account, and what happens to the business records a salon keeps.

Delete your account in the app

This is the fastest way, and it completes on its own without anyone reviewing it.

  1. Open Pankiman and sign in.
  2. Go to Account security.
  3. Choose Delete account.
  4. Read what will be removed, then type the confirmation shown on screen.

You will be asked to verify your authenticator first, because deleting an account is permanent.

Request account deletion without the app

If you cannot sign in, cannot install the app, or no longer have the device, send a request by email.

Request account deletion

Email privacy@pankiman.com from the email address on your Pankiman account. Tell us the account email, the salon name if you know it, and whether you are asking to delete only your personal account or the salon as well.

Never send us secrets

Pankiman will never ask for these, and you should never put them in an email:

  • your password
  • a one-time code sent to you
  • an authenticator or TOTP code
  • recovery codes or recovery links
  • access or refresh tokens

A request that contains any of these will be refused and the message deleted.

If you own a salon

A salon can never be left without an owner, so the app asks what should happen to the salon before it will delete an owner's account. You are offered Transfer ownership and Delete the salon instead, and the second one then asks whether to delete the salon on its own or together with your account. Transferring is not the only way out.

Transfer ownership, then delete your account

Choose this when the salon should carry on without you. Ownership moves to another active member, who becomes the owner, and you can then delete your personal account. The salon and its records continue under the new owner.

Delete the salon only

Choose Delete the salon instead, then Delete the salon only. The salon and everything it owns is removed, including its service photos and payment QR images. Your personal Pankiman account stays, and you can keep using it.

Delete the salon and your account

Choose Delete the salon instead, then Delete the salon and my account. The salon, its records and its stored files are removed, and your personal account is deleted in the same step. No ownership transfer is needed for this.

Deleting a salon is never done automatically just because someone asked to delete a personal account — the combined option has to be chosen on purpose. Deleting a salon also does not delete the personal Pankiman accounts of the people who worked in it; they lose their access to that salon and keep their own accounts.

If you are sending a request by email instead, say which of these four outcomes you want.

What is deleted and what remains

Deleted with your account

  • your Pankiman login and sign-in credentials
  • your authenticator enrolment and active sessions
  • your access to every salon
  • your personal profile
  • app data stored on your own device

Kept by the salon

  • completed service records and their photos
  • payment and expense history
  • the work recorded under your name, as the salon's own business record

These belong to the salon rather than to your login, and the salon still needs them for its own books. Deleting the salon itself removes them.

Where law requires a record to be kept for a period, that requirement applies and is described in the privacy policy.